Please read the following steps in order to familiarize yourself with the arrival and departure process.
1. Together with the confirmation of your reservation, BA Apartment Rental will send you an E-mail containing all the information you will need for your arrival.
Please contact BA Apartment Rental if you do not receive this E-mail within 24 hours of making your reservation.
2. You will be asked to email us as soon as possible with the time of your arrival if you have not informed us while completing your booking.
3. Depending on the instructions given to you in your arrival and departure confirmation e-mail you will be required to either make your way to our BA Apartment Rental Arrival and Departures office or directly to the apartment itself. Why don't you use our Service transfer service.....This is a link to the service page.
Please note: For arrivals from 9:00 p.m. onward, there is a late check-in fee of $30 US.
4. When you arrive either to the office or to the apartment a BA Apartment Rental staff member or the owner of the apartment will provide you with the following:
* Keys for entry to the apartment* Instructions on how to reach the apartment
* Instruct you how to use the equipment in the apartment, rubbish removal, grocery store location, nearest metro stations etc.
They will also:
* Collect the remaining rental amount in cash. The exact amount will be stated in your arrival and departure information that will be sent to you upon confirmation of your reservation.
* Collect the damage deposit. Please check your arrival and departure confirmation email regarding method of payment.
5. During your stay at the apartment, we ask you to contact BA Apartment Rental IMMEDIATELY if you find anything missing, in bad condition or if you accidentally break something so that we can fix or settle whatever it is. We want you to enjoy your stay and not be inconvenienced by something which can be corrected.
6. Contact us during business hours for anything like restaurant recommendations, directions from where you are if lost or just general questions regarding either the apartment or the city.
7. Departures are at 11:00 a.m. or before or when agreed. Any unauthorized departures after 11:00 a.m. will be penalized. If you require a later departure please ask when you check in if this is possible. We will try to accommodate you, providing our next arrival is not early the same day. If it is possible you can stay in the apartment until 6:00 p.m., paying 50% of the rental cost per night. Any departures after 6:00 p.m. will be subject to the full price per day. On the departure day you should leave the apartment tidy with all rubbish correctly disposed of. Please leave ALL sets of keys on the table and shut the door firmly out behind you after having made sure that you have all of your belongings and that the main door to the building has not been locked with a key!!!
8. With advance notice, we can organize your transfer to the apartment and from apartment to the airport.
